Client booking • Compliance-ledWest Midlands
Clients
A clear, compliance-led booking process — designed to protect your service standards and deliver reliable cover quickly.
How It Works
Care homes love clarity — we maintain clear communication throughout.
01
Send staffing request
Call, email, or submit a request form.
02
Shift details confirmed
We confirm role, location, time and requirements.
03
Staff allocated
A suitable, compliant staff member is assigned.
04
Confirmation sent
You receive clear confirmation and arrival details.
05
Post-shift follow up
We review feedback and maintain standards.
Compliance & Governance
Compliance is the foundation of everything we do — protecting your service, reputation, and the individuals in your care.
- Enhanced DBS verification
- Right to Work checks
- Two professional references
- Full employment history review
- Identity verification
- Qualification checks (where required)
- Mandatory training verification
- Structured suitability interview
- Verification of original documentation
- Digital Right to Work checks where applicable
- Ongoing monitoring of visa expiry dates
- Secure record retention
- Zero-tolerance approach to non-compliance
- Enhanced DBS relevant to the role
- Preferably registered on the Update Service
- Identity matching verification
- Ongoing status monitoring where applicable
- Placement does not proceed until clearance is confirmed
- All staff complete safeguarding training
- Clear reporting and escalation procedures
- Immediate communication of concerns
- Proper documentation of incidents
- Employers’ Liability Insurance
- Public Liability Insurance
- Professional Indemnity Insurance
- Certificates available upon request
- ICO Registration
- Secure digital data storage
- Restricted access to compliance files
- Clear data retention policies
- Transparent Privacy Notice
- Compliance file audits
- Expiry tracking
- Client feedback reviews
- Performance monitoring
- Incident escalation procedures
Need urgent cover?
Use the out-of-hours page for emergency bookings.